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German Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to offer an amazing opportunity for a German Speaking Customer Service Agent for Booking.com, inclusive of paid relocation to the beautiful landscapes of Greece. In this enriching role, you will provide exceptional support to German-speaking customers, assisting them with their travel bookings and inquiries to ensure a smooth and enjoyable experience.. Responsibilities. . Assist German-speaking customers through various channels, including phone, email, and live chat.. . Support clients with their booking processes, modifications, and cancellations.. . Troubleshoot any issues related to reservations and provide timely and effective solutions.. . Document customer interactions and feedback in the company’s CRM system for quality assurance.. . Collaborate with internal teams to resolve more complex customer issues efficiently.. . Stay updated on promotions, policies, and services to provide accurate information to customers.. . . Fluency in German (both spoken and written), with English proficiency considered a plus.. . Prior experience in customer service, especially in the travel or hospitality industry.. . Outstanding communication skills and a customer-first attitude.. . Strong problem-solving abilities and the capacity to handle complaints with empathy.. . Familiarity with CRM systems and online booking platforms.. . Willingness to relocate and adapt to the Greek work environment and culture.. . Excellent organizational skills and the ability to manage multiple tasks in a fast-paced setting.. . Company Location: Greece.