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French Speaking Customer Service for Healthcare industry at Mercier Consultancy MD. Mercier Consultancy MD is delighted to announce an opportunity for French Speaking Customer Service Representatives in the healthcare industry! We are looking for empathetic and resourceful individuals who are passionate about helping others and making a positive impact in healthcare. In this role, you will assist patients and healthcare providers with their inquiries, ensuring they receive the necessary support and information in French.. Key Responsibilities. . Respond to customer inquiries regarding healthcare services, insurance options, and patient support through phone, email, and chat in French.. . Guide patients in navigating the healthcare system, including appointment scheduling and understanding treatments.. . Resolve customer concerns effectively and empathetically, ensuring a positive experience for all.. . Maintain accurate documentation of customer interactions for future reference.. . Collaborate with healthcare professionals and administrative teams to enhance the service experience.. . Stay updated on healthcare policies and services to provide relevant and accurate information.. . . Fluency in French (both oral and written) is required; knowledge of English is an advantage.. . Previous experience in customer service, particularly in the healthcare sector, is preferred.. . Outstanding communication skills with a friendly, empathetic approach.. . Strong problem-solving abilities and attention to detail.. . Ability to handle sensitive situations with professionalism and care.. . Proficiency in using computer systems and CRM software.. . Flexibility to work various shifts, including evenings and weekends as needed.. . Company Location: Greece.