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Danish Speaking Client Support Agent - Mercier Consultancy at Mercier Consultancy Europe. Mercier Consultancy Europe. is on the lookout for a dedicated Danish Speaking Client Support Agent to enhance our customer service team. In this position, you will serve as the primary point of contact for our Danish-speaking clients, addressing their inquiries and providing exceptional support. Your role will be vital in ensuring that clients feel valued and supported throughout their journey with us. If you have a passion for helping others and thrive in a fast-paced environment, we invite you to apply!. Responsibilities. . Handle client inquiries, support requests, and feedback in Danish through phone, email, and chat.. . Assist clients with product information, troubleshooting issues, and account queries.. . Work collaboratively with other departments to resolve complex client issues efficiently.. . Maintain accurate records of client interactions and provide insights for service improvements.. . Collect and analyze client feedback to enhance service delivery and client satisfaction.. . Keep up-to-date with product developments and customer support best practices.. . Engage in ongoing training and professional development opportunities.. . . Fluency in Danish and English, both written and spoken, is required.. . Prior experience in customer support or client-facing roles is advantageous.. . Excellent communication and interpersonal skills with a strong customer focus.. . Ability to work both independently and as part of a team.. . Detail-oriented with effective problem-solving skills.. . Experience with customer support software and tools is a bonus.. . Enthusiastic and adaptable in a rapidly changing environment.. . Company Location: Greece.