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Dutch speaking customer service agent for Healthcare industry at Mercier Consultancy Europe. Mercier Consultancy is seeking a Dutch Speaking Customer Service Agent to join our Healthcare team! In this vital role, you will provide exceptional support to our Dutch-speaking clients in the healthcare sector. Your responsibilities will include addressing inquiries, assisting with healthcare services, and ensuring that clients receive the information they need in a timely and professional manner. If you are passionate about healthcare and have a strong commitment to customer service, we would love to hear from you!. Responsibilities. . Respond to customer inquiries in Dutch related to healthcare services via phone, email, and chat.. . Provide accurate information on healthcare products, services, and policies to clients.. . Assist clients in navigating healthcare options and resolving issues or concerns effectively.. . Document all customer interactions and feedback for quality assurance and follow-up.. . Collaborate with healthcare professionals and team members to enhance service delivery.. . Stay updated on healthcare regulations and policies to provide informed support.. . Gather insights from customers to identify areas for improvement in service and client experience.. . . Fluency in Dutch and English, both written and spoken.. . Previous experience in customer service, preferably in the healthcare industry, is highly desirable.. . Strong communication skills with a focus on empathy and understanding.. . Ability to handle sensitive information and maintain confidentiality.. . Familiarity with healthcare products or services is an advantage.. . Proficient in customer service software and relevant tools.. . A proactive attitude, strong problem-solving skills, and the ability to work in a dynamic environment.. . Company Location: Greece.