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Inbound Sales Representative at Sur. As an Inbound Sales Specialist you will respond to inbound leads and phone calls, book inspections, and close control services over the phone when appropriate. Speed, persistence, and strong follow-through are essential, many leads require multiple touches to convert.. You’ll be the person who makes sure no interested customer “falls through the cracks,” while creating a great first impression of our brand.. Responsibilities:. Respond immediately to inbound inquiries from web forms, phone calls, text, and lead channels (e.g., Google, Facebook, Yelp, website). . Qualify inbound leads quickly and confidently (understand what the customer is calling about and what they need). . Book inspections on the calendar and follow up relentlessly until the lead books or clearly declines. . Make multiple touchpoints per lead (calls/texts/emails/voicemails) with strong organization and clear documentation. . Answer inbound phone calls during business hours using provided scripts and guidelines. . Sell our services over the phone when it’s a fit (collect payment details and close the deal). . Log all activity clearly in the CRM: call attempts, outcomes, notes, next steps, and follow-up reminders. . Work a secondary list of outbound opportunities (e.g., older/stale leads) during downtime to create extra booked inspections/sales. . Maintain a high standard of professionalism, customer care, and clarity in every interaction.. C1 English fluency or equivalent. Proven experience in inbound sales, appointment setting, inside sales, customer success, or a similar role.. Extremely fast response habits (you don’t “let messages sit”). . Confident on the phone with high-volume lead follow-up and objection handling. . Highly organized: you can manage follow-ups across dozens of active leads without dropping the ball. . Comfortable working in CRMs and communicating through VoIP/texting platforms. . Coachable, emotionally intelligent, and able to stay calm and sharp under pressure. . Reliable remote setup.. Nice to Have. Experience with GoHighLevel (strong plus). . Familiarity with tools like Podium, FieldRoutes, HubSpot, or Pipedrive. . Home services experience (pest control, inspections, field services, real estate services, etc.). . Experience closing as well as scheduling (not just setting appointments).. Company Location: Mexico.