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Spanish-Speaking Customer Service Representative at Treantly. Role Overview. As a Spanish-Speaking Customer Service Representative, you will be responsible for handling inbound and outbound customer communication, assisting with inquiries, resolving issues, and ensuring a smooth customer experience. You’ll work closely with internal teams while maintaining clear and professional communication in both Spanish and English.. Job Responsibilities. Handle inbound and outbound calls, emails, and messages in . Spanish and English. . Assist customers with inquiries, concerns, and issue resolution in a timely manner . Provide accurate information about products, services, or processes . Document interactions and update customer records in CRM systems . Follow up with customers to ensure issues are fully resolved . Escalate complex concerns when necessary . Maintain a high level of professionalism and empathy in all interactions . Meet performance metrics such as response time, resolution rate, and customer satisfaction. Qualifications. Fluent in . Spanish and English. (written and verbal) . 2+ years of customer service experience (BPO or remote experience preferred) . Strong communication and active listening skills . Comfortable handling phone, email, and chat support . Experience with CRM tools (e.g., HubSpot, Zendesk, Salesforce) is a plus . Highly organized and detail-oriented . Able to work independently with minimal supervision . Reliable internet connection and a quiet work environment. Company Location: Philippines.