
Finnish Speaking Marketplace Customer Representative at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is excited to offer a new position for a Finnish Speaking Marketplace Customer Representative. As a vital member of our customer service team, you will play a crucial role in ensuring our Finnish-speaking customers receive top-level support and assistance when using our marketplace.. Responsibilities. . Act as the main point of contact for Finnish-speaking customers, providing exceptional service through phone, email, and live chat.. . Assist customers in navigating the marketplace, answering inquiries related to products, pricing, and order management.. . Effectively resolve customer complaints and queries, ensuring timely resolution and customer satisfaction.. . Document customer interactions thoroughly in our CRM system for accurate tracking and reporting.. . Collaborate with internal teams to share customer feedback and drive service enhancements.. . Stay informed about marketplace updates, promotions, and new products to provide customers with accurate information.. . Participate in team meetings and training, contributing to a positive and supportive team environment.. . . Fluency in Finnish and English, with strong verbal and written communication skills.. . Experience in customer service or similar roles is preferred.. . Strong problem-solving skills and a commitment to customer satisfaction.. . Proficient in CRM software and comfortable with digital communication platforms.. . Excellent organizational skills and attention to detail.. . Proactive self-starter capable of working both independently and as part of a team.. . Positive attitude and enthusiasm for enhancing the customer service experience.. . Company Location: Finland.