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Portuguese Speaking Customer Service for Banking industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce a fantastic opportunity for Portuguese Speaking Customer Service Representatives in the banking industry. This role is perfect for individuals who thrive in a financial environment and are dedicated to providing excellent customer service. You will assist clients in navigating banking services, answering inquiries, and ensuring a smooth banking experience—all while communicating in Portuguese.. Key Responsibilities. . Handle customer inquiries about banking products, services, and account management via phone, email, and chat in Portuguese.. . Provide accurate information on account balances, transaction details, and financial products.. . Assist customers with opening accounts, applying for loans, and resolving account issues.. . Document all customer interactions accurately in the CRM system for follow-up.. . Collaborate with banking teams to enhance service delivery and address customer concerns.. . Stay informed about banking regulations and company policies to ensure compliance and accuracy.. . . Fluency in Portuguese (both written and spoken) is essential; English proficiency is an advantage.. . Previous experience in customer service, preferably within the banking or financial services industry.. . Strong communication skills with an emphasis on customer satisfaction.. . Ability to handle sensitive financial information with discretion and confidentiality.. . Proficient in using banking systems and customer relationship management (CRM) software.. . Ability to work in a fast-paced environment while managing multiple requests.. . Willingness to work flexible hours, including evenings and weekends if necessary.. . Company Location: Greece.