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Lead Student Success Manager at peopleworth. At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.. Role Overview. We are seeking a Lead Student Success Manager to oversee learner experience, engagement, and outcomes across professional and higher education programmes. This role combines strategic leadership with a deep focus on operational excellence and learner-centred design. The position will lead a team of Success Managers to ensure every learner receives exceptional support from onboarding to completion, driving satisfaction, retention, and career-focused outcomes.. This is a full-time, remote role based within UK or South Africa.. Key Responsibilities. Lead, coach, and develop a team of Student Success Managers to deliver outstanding learner experiences . Foster a culture of accountability, collaboration, and data-driven improvement within the Student Success function . Serve as the escalation point for complex learner cases, ensuring empathy, professionalism, and alignment with process standards . Design and oversee end-to-end learner journeys that enhance engagement, progression, and satisfaction . Partner with cross-functional teams in Product, Delivery, and Operations to ensure consistency across learner touchpoints . Develop and implement scalable frameworks, playbooks, and learner communication strategies . Monitor key metrics including learner satisfaction, retention, and completion, ensuring continuous improvement through data insights . Report on learner engagement trends and performance outcomes to senior leadership . Own a specialist area within the Student Success team such as systems optimisation, learner wellbeing, or resource development . Drive innovation in learner support systems, digital engagement, and process automation . Significant experience in student success, learner engagement, or customer success within education or EdTech environments . Demonstrated leadership in managing, coaching, and developing high-performing teams . Strong analytical and problem-solving skills with proven experience interpreting learner data and sentiment insights . Excellent written and verbal communication skills and an ability to engage diverse learners with empathy and clarity . Track record of driving learner satisfaction, retention, and completion outcomes . Familiarity with CRM tools, community management platforms, and learning management systems . Experience collaborating across departments to design and optimise learner journeys . Deep understanding of the relationship between learner experience, outcomes, and operational effectiveness . Desirable:. Experience with postgraduate or professional learner engagement . Background in service design, learner communities, or support automation . Coaching or wellbeing qualification . Understanding of digital skills development or emerging career pathways . Company Location: United Kingdom.