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Manager, Account Management & Client Success at Houst. We're Houst 🏠: A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We’ve grown fast. Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings. The business has now expanded worldwide – we’re operating in over 20 cities globally, from Auckland to Lisbon, and there’s a lot more to come. From holidaymakers to full-time landlords, host happiness is central to everything we do.. Responsibilities:. . Proactive performance management and retention of the hosts in your portfolio. . Develop differentiated management strategies across your portfolio to aid growth.. . Ensure selected hosts have an account plan which includes: Revenue and occupancy growth targets, lettings strategy, pricing strategy that considers seasonality, letting options, occupancy etc.. . Conduct regular business reviews considering performance against their account plan. . Organise viewings and support our central lettings team to help grow our long-term lets offering. . Review and optimise property listings to increase host revenue. . Build case studies from data sets that can be used to inform and influence hosts. . Collaborate cross functionally to share market knowledge and data i.e Sales, Case Management etc. . Act as a point of escalations for case managers when major issues with host satisfaction arise. . Onboarding of new high hosts, or other initiatives focussed on expansion of existing portfolio.. . . Understanding of data and information analysis. . Good written and verbal communication in English and French. . Ability to run and interpret multiple reports. . Experience in team management and KPI setups. . Proficient in managing customer service. . Resilient and adept at de-escalating customer issues. . Experience in operations management, including maintenance and cleaning. . Knowledge of growth metrics, revenue management, and commercial contracts. . Capable of reporting on cases and account management. . Broad skillset with a mature demeanor. . Project management experience. . Hiring and termination capabilities. . Mini general manager mindset. . Mature and composed under pressure. . Company Location: France.