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Help Desk Support (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of . Pro Talent HR. . We are currently looking for a . Help Desk Support. in the . United States. .. This role offers an opportunity to provide essential IT support in a fully remote environment, ensuring smooth and secure technology operations. The Help Desk Support professional will handle troubleshooting, network administration, and user support while maintaining high standards of customer service. This position plays a critical role in keeping business operations running efficiently, supporting internal teams and clients alike. The role encourages problem-solving, technical skill growth, and collaboration across IT and business functions, all within a flexible remote work environment. Strong communication skills and attention to detail are essential to effectively resolve issues and optimize IT systems.. Accountabilities:. The Help Desk Support will be responsible for:. . Managing network administration tasks, including monitoring, configuration, and maintenance of systems.. . Troubleshooting hardware, software, and network issues for employees and clients.. . Implementing and maintaining network security best practices.. . Providing prompt and professional customer service and technical support.. . Documenting technical issues and resolutions for knowledge sharing and process improvement.. . Collaborating with team members to identify areas for IT process enhancements.. . Supporting remote users with software installations, updates, and connectivity issues.. . Candidates should have the following qualifications and skills:. . Expertise in network administration, troubleshooting, and IT security practices.. . Proficiency with general IT systems, applications, and hardware.. . Strong customer service skills with a problem-solving mindset.. . Excellent verbal and written communication abilities.. . Ability to work independently and manage tasks effectively in a remote environment.. . Relevant IT certifications (e.g., CompTIA, Cisco) are a plus.. . Company Location: United States.