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Account Manager II at Sinch. This role involves developing a strong understanding of our products and effectively communicating their value to prospective customers through calls, web demos, and email. After the sales specialist team qualifies leads, you will take ownership of the relationship, deepening engagement through rapport-building and strategic questioning. You'll identify key stakeholders and navigate the sales process to influence decisions. Responsibilities include managing and reporting sales activities, collaborating closely with Customer Success and internal teams to ensure alignment and client satisfaction, and contributing innovative ideas to improve the sales process and overall customer journey.. . English is your primary language. Secondary languages are a plus.. . At least 3 years of experience working with customers, preferably in a sales role. . Demonstrable critical thinking, communication, and creative problem-solving skills. . Experience qualifying and evaluating customer needs. . Ability to learn new software platforms quickly. . Self-starter, positive attitude, ability to continuously develop and adapt to a growing team. . Highly organized. You can manage and prioritize several different projects.. . Familiarity with chat and CRM platforms. . Preferred. . . Bachelor’s degree, preferably in a related field of study. . Experience working in the SaaS industry. . OUR HIRING PROCESS  . We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.  . We believe in a two-way process and encourage you to ask questions throughout the journey.  If this role isn't what you're looking for, please explore the other opportunities listed on our career page: . No matter who you are, we hope you find an exciting path forward - hopefully with us!. Company Location: United States.