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Polish Speaking Customer Service for Retail industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to present an opportunity for Polish Speaking Customer Service Representatives in the retail industry. This position is perfect for individuals who are enthusiastic about providing exceptional customer experiences and are fluent in Polish. As a customer service representative, you will be the first point of contact for customers seeking assistance and will play a vital role in ensuring their satisfaction with our products and services.. Key Responsibilities. . Handle customer inquiries related to retail products, order statuses, and store policies via phone, email, and live chat in Polish.. . Provide guidance on product features, recommendations, and usage.. . Assist customers with order processing, returns, and exchanges efficiently.. . Resolve customer complaints and issues with empathy and professionalism.. . Document all customer interactions accurately in the CRM system for follow-up purposes.. . Collaborate with team members to share customer feedback and improve service delivery.. . Stay updated on retail promotions, new products, and inventory levels to assist customers effectively.. . . Fluency in Polish (both written and spoken) is required; proficiency in English is an advantage.. . Previous experience in customer service, preferably within the retail sector.. . Outstanding communication skills with a friendly and approachable demeanor.. . Strong problem-solving skills and a commitment to delivering excellent customer service.. . Ability to work in a fast-paced environment and manage multiple inquiries effectively.. . Proficiency in using customer service software and CRM applications.. . Flexibility to work various shifts, including evenings and weekends as needed.. . Company Location: Greece.