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Local Support Specialist (Italian) at RateHawk. Join Our Team as a Local Support Specialist at RateHawk!. Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.. What You'll Do:. . . Help Our Partners:. Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.. . . Be Transparent & Customer-Centric:. Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.. . . Handle Tickets & Escalations: . Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.. . . Manage Bookings: . Handle booking modifications and relocations with attention to detail and urgency.. . . Team Collaboration:. Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.. . . Manage Expectations:. Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.. . . Record Details: . Accurately document all work and partner interactions in our CRM system.. . . What We're Looking For:. . . Language Skills:. Advanced level of Italian and English – you’ll need to speak and write fluently. Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage!. . . Industry Experience: . Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!. . . Proactive Mindset: . You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.. . . Cool Under Pressure:. Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.. . . Empathetic Communicator:. You understand and empathize with customer concerns while working toward the best solution.. . . Quick Learner: . Fast at picking up new tools, systems, and processes with a result-oriented mindset.. . Company Location: Cyprus.