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Application Lead (ServiceNow - Order Management) at Focus Group. Role: Application Lead (ServiceNow). Location: UK Remote (must be able to travel to Shoreham occasionally). Salary: Up to £42k . Are you ready to shape the future of ServiceNow in a growing technology-driven business? We’re looking for an . Application Lead (Order Management). to take ownership of our ServiceNow platform and help us deliver smarter, faster, and more customer-focused solutions.. Why join us?. At Focus Group, technology is at the heart of how we deliver exceptional service to our customers. You’ll play a pivotal role in driving platform strategy, optimising workflows, and ensuring that our ServiceNow Order Management module supports complex, high-volume operations with efficiency and innovation.. This is more than a technical role — it’s about . influencing change, partnering with stakeholders, and creating seamless user experiences. across the business.. What you’ll be doing. . . Lead the way. : Own and shape the roadmap for ServiceNow Order Management, ensuring it aligns with business goals.. . . Optimise & innovate. : Design smarter workflows to improve Order-to-Cash efficiency and customer experience.. . . Drive adoption. : Champion platform engagement across teams, making ServiceNow the go-to for operational excellence.. . . Collaborate & influence. : Act as the bridge between tech, business, and partners, translating needs into scalable solutions.. . . Future-proof. : Identify opportunities for automation, AI, and integration to keep us ahead of the curve.. . What we’re looking for. . Proven experience in . ServiceNow Order Management. (or similar OMS platforms like Salesforce OMS, MS Dynamics).. . Strong grasp of the . Order-to-Cash cycle. , ideally within managed services or complex operational environments.. . Hands-on expertise in . platform administration, configuration, and release management. .. . Excellent communicator with the ability to work across technical and non-technical teams.. . A curious mind with an eye for . automation, integration (APIs, RPA), and emerging AI tools. .. . What’s in it for you?. . A hybrid working model giving you the flexibility to balance work and life.. . The chance to . own and grow. a critical platform module within a supportive tech-forward team.. . Opportunities to shape long-term strategy and see your ideas make a real business impact.. . A collaborative environment where innovation and continuous improvement are part of the culture.. . . Ready to lead, innovate, and make a real impact?. Apply now and be the driving force behind how we deliver exceptional customer experiences through ServiceNow.. Company Location: United Kingdom.