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Customer Service Representative (Agent) Remote From Poland, Serbia and Romania. at Universally Speaking. Role Summary. As a Junior Customer Service Representative (Agent), you will be the first point of contact for players who need help while playing our client’s games. You will support players with questions and issues related to accounts, in-game purchases, gameplay problems and community rules.. This role is ideal for someone who enjoys helping others, is passionate about video games, and is comfortable with technology and eager to learn how games and online platforms work behind the scenes. You will work closely with experienced teammates and receive training to help you grow into the role.. Key Responsibilities. ·Reply to player questions in a friendly, clear and professional way via email, chat or ticketing systems.. ·Help players solve common issues such as login problems, missing items, purchases, or basic technical errors by following established guidelines.. ·Collect the right information from players and escalate more complex issues to senior agents, QA or development teams when needed.. ·Write clear and accurate notes for each case so other team members can easily understand what happened.. ·Explain solutions to players in simple, easy-to-follow language, even when the issue is technical.. ·Learn how to recognize recurring player problems and report them to the team.. ·Follow company policies, security rules and community guidelines at all times.. ·Help maintain high-quality service by meeting response-time and quality targets.. ·Keep up to date with game updates, patches and changes through internal training and documentation.. Company Location: Poland.