We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Support Specialist (Remote - UK) at Jobgether. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.. One of our companies is currently looking for a . Customer Support Specialist. in . the UK. .. This fully remote contracting role is ideal for a tech-savvy and service-oriented individual who enjoys solving problems and creating meaningful customer experiences. You’ll be a key part of the support function, rapidly responding to inquiries, investigating technical issues, and ensuring users feel heard and valued. You’ll also help maintain community standards and contribute to knowledge-sharing efforts through documentation. If you thrive in a fast-moving environment, enjoy working autonomously, and are excited about shaping the future of AI-powered tools, this could be the perfect fit for you.. Accountabilities:. . Respond promptly to customer support tickets, resolving issues efficiently and empathetically.. . Investigate technical problems, particularly those involving APIs and browser-based issues.. . Contribute to and maintain support documentation, FAQs, and help center resources.. . Act as a liaison between users and internal teams, ensuring customer feedback is heard and addressed.. . Monitor user-generated content to ensure it aligns with community guidelines and platform standards.. . Assist in the review and moderation of platform assets, including voice content, to maintain quality.. . . 2–3 years of experience in technical customer support at a SaaS company or fast-paced tech startup.. . Comfortable working in fully remote, globally distributed teams.. . Proven ability to troubleshoot API-related issues or browser-side technical errors.. . Strong communication and problem-solving skills with a high attention to detail.. . Self-driven with a proactive mindset and the ability to work independently.. . A general interest in AI and emerging technologies (bonus if you're already a user of voice AI tools).. . Company Location: United Kingdom.