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Danish Speaking Online Platform Support Agent at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is pleased to offer a position for a Danish Speaking Online Platform Support Agent. This role is crucial in delivering excellent support to Danish-speaking users of our online platform. If you have a talent for communication and a commitment to helping customers succeed, we would be thrilled to have you on our team!. Responsibilities. . Provide high-quality support to Danish-speaking users through various channels, including email, live chat, and phone, addressing their queries and resolving issues with the platform.. . Troubleshoot and resolve technical problems related to user accounts and platform functionalities expediently.. . Educate users on navigating the platform and utilizing its features to enhance their experience.. . Carefully document user interactions and solutions in our CRM system to maintain a record of service quality.. . Collaborate with various teams to identify common user issues and recommend improvements to the platform.. . Stay updated on any changes or new features of the platform to provide timely and accurate support.. . Follow up with users to ensure that their issues have been resolved and they are satisfied with the solution.. . . Fluent in Danish and English, with strong writing and speaking skills.. . Prior experience in customer support or technical assistance, particularly in an online environment.. . Understanding of online platforms and their functionalities.. . Strong problem-solving abilities and a dedicated customer service mentality.. . Excellent communication and interpersonal skills.. . Experience with CRM software and customer support tools is advantageous.. . Ability to work independently while managing multiple tasks in a fast-paced setting.. . Company Location: Denmark.