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Spanish Speaking Customer Service for Pharmaceuticals industry at Mercier Consultancy MD. Mercier Consultancy MD is delighted to present an opportunity for Spanish Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are passionate about customer care and have a strong desire to assist clients within the healthcare and pharmaceutical sectors. As a representative, you will provide crucial information and support to customers while ensuring their queries are addressed promptly and professionally.. Key Responsibilities. . Manage customer inquiries regarding pharmaceutical products, services, and prescriptions via phone, email, and live chat in Spanish.. . Provide detailed information on medication usage, side effects, and health guidelines.. . Assist customers with product orders, refills, and handling complaints or concerns.. . Document customer interactions and maintain accurate records in our CRM system.. . Work closely with pharmacy staff and healthcare professionals to ensure accurate information is delivered.. . Stay updated on industry regulations and product developments to provide the best support.. . . Fluency in Spanish (both written and spoken) is essential; knowledge of English is beneficial.. . Experience in customer service, particularly in the pharmaceuticals or healthcare sector, is preferred.. . Exceptional communication skills with a focus on customer care and empathy.. . Strong problem-solving skills and the ability to remain calm under pressure.. . Attention to detail and a commitment to maintaining confidentiality and compliance.. . Proficiency in using customer service software and CRM applications.. . Willingness to work flexible hours, including evenings and weekends if required.. . Company Location: Greece.