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Dutch Speaking Customer Service Agent For Ahold - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to present a fantastic opportunity for a Dutch Speaking Customer Service Agent to work with Ahold, one of the leading retail companies. This position not only allows you to provide exceptional service to Dutch-speaking customers but also lets you experience the beautiful lifestyle in Greece. Join us in delivering outstanding support to our valued clients!. Responsibilities. . Assist Dutch-speaking customers via phone, email, and chat, addressing inquiries related to products and services offered by Ahold.. . Provide comprehensive product information, assist with order placements, and guide customers through any issues.. . Resolve customer complaints and concerns professionally and efficiently to enhance customer satisfaction.. . Maintain detailed records of customer interactions in our CRM system for quality tracking and follow-up.. . Collaborate with team members to improve service processes and enhance the overall customer experience.. . Stay informed about promotions, product offerings, and company policies to provide up-to-date assistance to clients.. . . Fluency in Dutch (both written and spoken); proficiency in English is an asset.. . Prior experience in customer service, ideally within the retail or e-commerce sector.. . Excellent communication skills and a commitment to customer satisfaction.. . Strong problem-solving skills and ability to handle customer inquiries effectively.. . Familiarity with CRM systems and basic office software.. . Ability to work independently and as part of a team in a remote environment.. . Willingness to embrace a new culture and live in Greece, and enjoy all it has to offer.. . Company Location: Greece.