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Customer Success Manager (Healthcare IT- HCIT) at eVisit. Company Background. . eVisit, headquartered in Mesa, AZ, is a Digital Health & Telemedicine company seeking to revolutionize healthcare delivery by creating physician-first tools that fundamentally simplify healthcare. Our. . HIPAA compliant telemedicine software was built for providers, by medical physicians, to optimize patient flow and boost practice revenue; while providing added convenience and high-quality care to patients, whether at work, home, or on the road.. . eVisit is the fastest growing telemedicine software platform. The company is comprised of a unique team of talented individuals whose experiences are driven from backgrounds in healthcare and software development fields.. . Customer Success Manager. . As a member of the Customer Success Organization, the Customer Success Manager will be responsible for managing the customer’s lifecycle journey, positioning him/herself as a partner and trusted advisor to the customer.. . The CSM is the primary point of contact to the customer and is responsible for helping a customer connect their vision to tangible outcomes.. . About You:. . You are passionate about technology and its potential to positively impact everyone’s access to higher quality, more convenient healthcare.. . You thrive in a highly-collaborative environment and are motivated by working with other high-performers.. . You find creative ways to engage with customers, build relationships, and influence the organizational process.. . You’re dedicated to professional development and personal growth. . You’ve built relationships that you can leverage to grow the account and the company together.. . . Define and optimize customer journey to facilitate customer ROI Attainment. . Create and Manage a Success Plan for customers in your assigned segment. . Define and oversee lifecycle processes/touch points. . Identify opportunities for continuous improvement. . Manage and lead the Customer Executive Business Review Process for customers assigned to your segment.. . Drive value for customers. . Engage with customers to drive software adoption.. . Demonstrate and promote new products, enhancements, and updates.. . Support assigned accounts to drive product adoption and ensure they leverage the solution to achieve full business value. . Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. . Provide targeted software training to Customers as needed. . Actively manage customer health to keep customers engaged in the platform and adopting each new feature.. . Be a trusted advisor to customers, driving product usage. . Identify ways to increase client usage, identifying processes, best practice, and workflows within the organization to better leverage product solutions.. . Drive alignment with Renewals & Upsell and Sales. . Engage in the renewal process with clients within your segment; proactively driving the retention rate of our customers. . Forecast retention, expansion, and new product offerings for assigned accounts by utilizing Key metrics. . Own tracking and reporting for key business and growth metrics including churn by segment, upsell by segment, and overall renewal cohort customer health.. . Prioritize resources using a data-driven approach focusing on at-risk scenarios and expansion opportunities. . Provide quarterly account status reports and action plans for identified customers. . Make data-informed decisions. . Qualifications. . Bachelor's degree or equivalent practical experience required, MBA preferred.. . 3+ years of experience as a Customer Success Manager, Account Manager, Business Development Manager, or Similar.. . Experience managing renewal conversations and renewing existing agreements within a Saas application lifecycle.. . Experience in business strategy consultation; advising and driving strategy at the Executive level of growth-focused organizations.. . Strong financial acumen and business sense.. . Strong problem solving and analytical skills; ability to evolve business and product strategy based on research, data, and industry.. . You learn technology quickly and navigate it with ease.. . Ability to travel 10% of time in US. . Company Location: United States.