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VOIP Engineer - #34951 at Manila Recruitment. As a VOIP Engineer, you will be responsible for maintaining the health and performance of VoIP infrastructure, providing end-user support, troubleshooting call quality issues, and working closely with internal teams and external vendors to ensure reliable voice communications.. Company Profile:. Our client is a UK-based telecommunications company, specializing in VoIP phone systems, business broadband, and future-ready tools. They help businesses improve collaboration, streamline communication, and enhance productivity. With a focus on delivering reliable, fast, and cutting-edge services, they support businesses in adapting to the future of work.. Due to their continued success, they are looking to expand their team in the Philippines and seeking a passionate, skillful, self-motivated, and collaborative VOIP Engineer to join their dynamic team.. This is an excellent opportunity for those who value a workplace culture built on strong relationships, personal accountability, and collaborative teamwork.. Duties and Responsibilities:. Maintain, configure, and monitor VoIP systems. Set up software and hardware for customers, including Yealink desk phones, cordless phones, and WiFi solutions. Troubleshoot and resolve issues on the Yeastar platform. Provide technical support to end users and assist with VoIP-related issues. Handle customer tickets and take inbound calls for technical queries and issues. Resolve customer tickets through the support system, ensuring timely resolution and customer satisfaction. Support customers throughout the complete rollout process, addressing call quality issues, broadband problems, and technical queries. Document system configurations, change logs, and troubleshooting steps. Monitor VoIP call flow and logs for anomalies and performance issues. Ensure compliance with security policies and best practices for voice traffic. Train end users on how to use the VoIP system and features. Participate in VoIP system upgrades, migrations, and new installations. Serve as the main point of contact for assigned customer tickets, handling independent tasks from start to completion. Troubleshoot various technical issues and provide solutions throughout the support process. Minimum of 2 years’ experience as a VOIP Engineer. Proven experience with VoIP systems (e.g., Yealink, Yeastar). Understanding of SIP, RTP, QoS, NAT, firewalls, and network fundamentals. Strong troubleshooting and problem-solving skills. Experience with monitoring tools and call flow analyzers. Good understanding of PBX and unified communications platforms. Familiarity with IP networking, VLANs, and PoE for VoIP devices. Excellent written and verbal communication skills, in order to effectively collaborate and communicate with the relevant team members and clients. Strong telephone manner and a customer-focused mindset. Ability to work independently and collaboratively with IT and support teams. A. dvantageous skills or nice-to-haves:. Bachelor’s Degree in Information Technology, Science, Engineering or related. Company Location: Philippines.