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Italian Speaking Support Agent For Credit Card Company - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Support Agent to join our team for a renowned credit card company. This position is based in Greece, offering a fantastic opportunity for individuals eager to provide quality customer support in the financial services sector. As an Italian Speaking Support Agent, you will assist Italian-speaking customers with inquiries related to their credit card accounts, ensuring they receive the best possible service.. Key Responsibilities. . Provide exemplary customer service to Italian-speaking clients via phone, email, and live chat.. . Assist customers with inquiries regarding account details, transactions, and credit card features.. . Effectively resolve customer complaints and issues to maintain high satisfaction rates.. . Document all customer interactions and issues within our CRM system for tracking and follow-up.. . Collaborate with other departments to ensure a seamless experience for clients and address more complex inquiries.. . Stay updated on company policies, services, and industry trends to provide accurate information to customers.. . . Fluency in Italian (both written and spoken) is essential; proficiency in English is an advantage.. . Previous experience in customer support roles, preferably in the financial services or credit card sector.. . Excellent communication and interpersonal skills with a focus on customer satisfaction.. . Able to manage multiple inquiries and prioritize workload effectively.. . Familiarity with CRM systems and financial service tools is a plus.. . A proactive attitude and a willingness to assist customers with a positive approach.. . Desire to work in a dynamic and team-oriented environment.. . Company Location: Portugal.