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Service and Monitoring Specialist at Treantly. Department:. Installation. Location:. Remote. Type:. Full Time, EST. About the Role. This role owns post-install system validation and monitoring readiness, ensuring each solar system is functional, accurately metered (including correct CT placement / configuration), and reporting reliably before PTO and funding activation. It focuses on remote troubleshooting and data quality remediation, coordinating site visits with install teams/build partners when needed, and managing RMAs to restore full performance and reporting. The position partners closely with Funding, Installation, and Post-PTO Service teams to resolve open issues and drive timely milestone completion.. Role and Responsibilities. Own post-install system validation and monitoring readiness to ensure every site is accurately set up, reporting correctly, and fully functional prior to PTO approval and funding activation milestones.. Build, configure, and maintain monitoring sites/platforms after install to ensure proper performance tracking, visibility, and data integrity.. Validate commissioning data and metering/CT configuration (placement, orientation, scaling, phase association) to confirm accurate production/consumption reporting.. Map solar arrays after installation and verify system topology aligns with as-built plans and monitoring requirements.. Perform remote troubleshooting for non-reporting, under-reporting, or misreporting systems; diagnose root cause across monitoring, comms, inverter, gateway, CTs, and configuration.. Action and coordinate corrective work with installation teams and build partners when site visits are required to resolve open service issues prior to PTO approval.. Open, track, and manage RMA (Return Merchandise Authorization) cases with manufacturers; coordinate replacements, returns, and re-commissioning to restore full monitoring and performance reporting.. Confirm systems meet “reporting sufficient” criteria for funding activation milestone requirements; escalate and drive resolution when data quality or functionality blocks activation.. Partner cross-functionally with the Funding team, Installation team, and Post-PTO Service team to ensure clean handoffs, aligned priorities, and timely closure of outstanding issues.. Maintain accurate case notes and audit-ready records in CRM/internal systems.. Minimum of 2 years in remote service or troubleshooting support in a related field within the solar.. Solar Knowledge and familiarity with solar installations and monitoring system operations ie ENPHASE, SolarEdge, Tesla etc. Fluent in English with excellent verbal and written communication skills; able to interact effectively with internal teams and external installers.. Strong focus on accuracy and quality in all aspects of work.. Time Management & ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.. Proficient in CRM systems, email communication, and solar monitoring platforms.. Problem-Solving. Proven ability to identify challenges and resolve issues promptly to maintain efficient project workflows.. Experience with CRM platforms such as Salesforce, Insightly, SiteCapture, or Enerflo.. Experience with TPO Lenders and Financer Requirements. Company Location: Philippines.