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Finnish Speaking - Customer Experience Agent at Rhino Entertainment Group. We’re looking for passionate, people-focused individuals with excellent communication skills to join our friendly, fun, and dynamic team at . Rhino Entertainment. . You'll bring positive energy to every interaction, assisting customers with a variety of queries. . As a . Customer Experience Agent. , you will be reporting directly to the . Operations Team Lead. . In this role you will play a key role in delivering outstanding service to our Finnish customers. You’ll support both Finnish and English-speaking customers via email and live chat, process withdrawals, and ensure a smooth and enjoyable experience throughout their journey with us.. No two days are the same in this role—and that’s exactly what makes it so exciting!. What your role will look like : . . Provide outstanding customer service through live chat and email in both Finnish and English. . Communicate directly with other teams and providers to solve customer queries in the most efficient way. . Provide an enhanced customer experience by swiftly and safely processing customers' withdrawals. . Contribute to team effort by achieving personal KPI’s to support departmental SLA’s.. . Escalate matters that require further attention from internal teams, ensuring timely resolutions. . Take ownership of customer cases that cannot be resolved at the point of contact and see them through to full resolution. . Process KYC and documentation, and conduct any enhanced due diligence when required. . Provide insight into current customer feedback and help shape our systems, processes,  FAQs, and Knowledgebase within Operations and wider Country Management. . Maintain a customer focused approach by consistently prioritizing the player experience. . Any ad/hoc queries required by business such as analysing customer contact trends and patterns, and providing context around these. . . Fluent in written and spoken Finnish and English. . Prior experience in customer facing or a similar role within iGaming will be considered an asset. . Analytical and problem-solving skills. . Acquires high levels of adaptability and flexibility. . Demonstrated ability to work well under pressure and multitask. . Strong organisational and time management abilities. . Passion for delivering an outstanding customer experience. . Collaborative mindset, with the ability to work effectively within teams and across departments. . Willingness to work shifts. . Company Location: Estonia.