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Italian Speaking Customer Agent For Online Bank - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Customer Agent to join our team in Greece, working for a cutting-edge online bank. This role is ideal for individuals who possess a passion for customer service and have an interest in the banking sector. As a Customer Agent, you will provide vital support to our Italian-speaking clients, addressing their banking inquiries and guiding them through our internet banking services.. Key Responsibilities. . Provide outstanding customer support in Italian via phone, email, and chat.. . Assist customers with inquiries about online banking products and services.. . Resolve customer issues efficiently, ensuring an exceptional banking experience.. . Document customer interactions and track all inquiries in our CRM system.. . Work alongside other departments to improve service delivery and customer satisfaction.. . Stay abreast of online banking trends, product updates, and regulatory requirements.. . . Fluency in Italian (both written and spoken) is required; proficiency in English is a plus.. . Previous experience in customer service, preferably in online banking or finance, is advantageous.. . Strong communication and interpersonal skills with a focus on customer experience.. . Capability to multitask in a dynamic work environment.. . Familiarity with banking products, services, and CRM software is preferred.. . Proficient in using computer applications and digital communication tools.. . A proactive attitude towards problem-solving and a commitment to customer satisfaction.. . Company Location: Bulgaria.