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Senior 3rd Line SaaS Customer Support Agent at ARVO. Senior 3rd Line SaaS Customer Support Agent. Description. Our client a UK based company in the property sector with an office in Stellenbosch is looking for a Senior Customer Support Agent to join their remote team in South Africa. You will play a key role in supporting our Blocks Online software solution, handling customer queries, resolving technical issues, and continuously improving our system’s workflow to deliver successful outcomes.. This is a pivotal role, and as you contribute to their success, you will also have the opportunity to grow and share in that success.. Key Responsibilities:. . Provide 1st, 2nd, and 3rd line technical support for Blocks Online customers, ensuring issues related to our software (including financial and accounting elements) are resolved in a timely manner.. . Lead or participate in the onboarding of new customers, including software setup, implementation, and training.. . Test and deploy SaaS solutions while managing technical scopes and client expectations.. . Develop Statements of Work (SOWs) to ensure successful solution deployments.. . Work closely with the management team to create best practice technical support processes and workflows aligned with business objectives.. . Keep up-to-date with technology trends and industry best practices.. . 3–5 years of experience in customer-facing technical software support roles (experience in the property sector and/or financial accounting is advantageous, but not essential). Experience in a SaaS environment is preferred. Strong troubleshooting skills and technical understanding. Familiarity with technologies such as Bootstrap, PHP frameworks (e.g., CodeIgniter), LAMP stack, JavaScript, CSS, and version control tools (e.g., Git) would be beneficial, though not required. Excellent communication, interpersonal, and problem-solving skills. Ability to multitask effectively in a fast-paced, collaborative environment. A proactive and self-motivated attitude, with a high degree of professionalism and discretion. Company Location: South Africa.