Senior CRM at Nasoft.eg. At Nasoft. , we are hiring a . Senior Customer Relationship Management Specialist. for . a Kuwait online store that offers natural and organic personal care products.. This role involves leading a remote customer service team and managing the CRM system to enhance customer experience, streamline communication, and support business growth through automation, data accuracy, and optimized workflows.. Responsibilities :. . Supervise and support the remote customer service team to maintain high-quality and timely responses.. . Regularly review and enhance response quality and speed.. . Step in to handle complex cases that require a more experienced approach.. . Continuously review, improve, and implement customer service policies.. . Monitor customer satisfaction and develop solutions to improve team performance.. . Forecast team needs and suggest improvements in processes, training, and staffing.. . . Minimum . 2 years of experience. in customer service, preferably in . E-Commerce. or . Service-Based Industries. .. . Prior . supervisory or team leadership. experience is a strong advantage.. . A . customer-centric mindset. empathetic, patient, and committed to excellence.. . Strong . problem-solving skills. and the ability to implement and monitor customer service policies effectively.. Supervise and support the . remote customer service team. to ensure high-quality and timely responses.. . Regularly . review and enhance. response quality and speed.. . Handle . complex customer cases. that require advanced problem-solving.. . Continuously . improve and implement. customer service policies.. . Monitor . customer satisfaction. and develop strategies to enhance team performance.. . Forecast team needs and recommend improvements in . processes, training, and staffing. .. . Configure, maintain, and customize the organization’s CRM platform. . Manage user access, roles, and security permissions. . Company Location: Kuwait.
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