French Speaking Customer Service for Pharmaceuticals industry at Mercier Consultancy. Mercier Consultancy is seeking a dedicated French Speaking Customer Service Representative to join our team in the Pharmaceuticals industry. In this important role, you will provide essential support to our French-speaking clients, helping them with inquiries related to our pharmaceutical products and services.. Your fluency in French will be crucial as you assist healthcare professionals and customers in navigating our offerings, addressing questions about product details, regulatory information, and order processes. Your commitment to customer service will play a key role in ensuring that our clients receive the highest quality of support and information.. Responsibilities. . Deliver exceptional customer service in French through phone, email, and chat regarding pharmaceutical products. . Assist clients with inquiries about product specifications, availability, and order status. . Resolve customer issues and complaints effectively and professionally. . Document all customer interactions accurately in our CRM system. . Collaborate with internal teams to ensure accurate and timely responses to customer queries. . Gather feedback from clients to continually improve our services and product offerings. . Stay informed on pharmaceutical regulations and trends to provide knowledgeable support. . . Fluency in French and English, with strong communication skills. . Excellent customer service abilities with a focus on problem-solving. . Experience in customer service, particularly in the pharmaceutical or healthcare industry, is preferred. . Able to manage multiple inquiries and work effectively in a fast-paced environment. . Detail-oriented with strong organizational skills. . Genuine interest in pharmaceuticals and helping customers with their needs. . Familiarity with customer support software and CRM systems is a plus. . Company Location: Greece.
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