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Polish Speaking Customer Service for Healthcare industry at Mercier Consultancy MD. Mercier Consultancy MD is eager to announce an opening for Polish Speaking Customer Service Representatives in the healthcare industry. This is a fantastic opportunity for individuals who are committed to providing compassionate support and assistance to patients and healthcare providers. In this role, you will communicate in Polish and play a vital part in helping clients navigate their healthcare options and access essential services.. Key Responsibilities. . Respond to customer inquiries regarding healthcare services, appointment scheduling, and insurance queries via phone, email, and chat in Polish.. . Provide information to patients about treatment plans, health resources, and service eligibility.. . Assist in resolving issues related to services, ensuring a high level of patient satisfaction.. . Document all customer interactions and maintain accurate records in the system.. . Work collaboratively with healthcare professionals and administrative staff to enhance service delivery.. . Stay up-to-date on healthcare policies, programs, and updates to provide accurate information.. . . Fluency in Polish (both written and spoken) is required; knowledge of English is beneficial.. . Experience in customer service, preferably in the healthcare sector.. . Strong communication skills and the ability to empathize with patients' needs.. . Excellent problem-solving capabilities and attention to detail.. . Ability to handle sensitive information with confidentiality and professionalism.. . Proficiency in using computer systems and CRM applications.. . Flexibility to work various shifts, including evenings and weekends, as required.. . Company Location: Greece.