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Danish Speaking Helpdesk Support Agent at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is on the lookout for a Danish Speaking Helpdesk Support Agent to enhance our exceptional support team. This role is designed for individuals who are passionate about technology and enjoy helping others. As a Helpdesk Support Agent, you will be responsible for providing outstanding support to our Danish-speaking clients by resolving their technical queries and ensuring a seamless experience.. Responsibilities. . Deliver high-quality helpdesk support to Danish-speaking customers via phone, email, and chat.. . Troubleshoot various technical issues related to software, hardware, and applications.. . Accurately record all customer interactions and resolutions in the helpdesk ticketing system.. . Guide clients on optimal product usage while sharing knowledge of features and benefits.. . Work collaboratively with team members to escalate complicated issues as needed.. . Follow up on tickets to ensure a prompt resolution and customer satisfaction.. . Keep abreast of product developments and new technologies to enhance service delivery.. . . Fluency in Danish and English, both written and verbal, is mandatory.. . Experience in technical support or customer service is preferred.. . Strong problem-solving abilities and analytical thinking skills.. . Exceptional communication skills with a strong commitment to customer satisfaction.. . Familiarity with helpdesk software and ticketing systems.. . Ability to manage multiple tasks in a fast-paced environment.. . A proactive approach to learning and keeping technical knowledge up-to-date.. . Company Location: Denmark.