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Back Office Gaming Support Specialist with German - Work In Greece at Mercier Consultancy MD. Join Mercier Consultancy MD as a Back Office Gaming Support Specialist with German, and experience the beauty of Greece while working in an exciting and innovative industry. This role is perfect for individuals who are detail-oriented and passionate about providing exceptional back office support to ensure a superior gaming experience for our customers.. Key Responsibilities. . Provide comprehensive back office support for gaming-related inquiries from German-speaking customers via various communication channels.. . Coordinate with technical and operational teams to troubleshoot and resolve issues efficiently.. . Create and maintain accurate records of customer interactions, internal processes, and issue resolutions.. . Identify opportunities for process improvements to enhance operational efficiency and customer satisfaction.. . Maintain up-to-date knowledge of gaming products, industry trends, and regulations.. . Engage in training sessions to continuously develop your skills in gaming support.. . . Fluency in German (both oral and written) is essential; proficiency in English is advantageous.. . Experience in customer support or administrative roles, ideally in the gaming or entertainment industry.. . Strong analytical and problem-solving skills, with an eye for detail.. . Excellent written and verbal communication skills, with a commitment to delivering exceptional customer service.. . Able to work efficiently within a team and adapt to a dynamic work environment.. . Familiarity with CRM systems and standard office software tools.. . Willingness to relocate to Greece for work and embrace a new cultural experience.. . Company Location: Portugal.