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Italian Speaking Customer Service for Real Estate industry at Patrique Mercier Recruitment. Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries including social media, gaming, healthcare, retail, and more. Currently, we are searching for a dedicated Italian Speaking Customer Service Representative to join a dynamic team within the real estate industry. In this role, you will be the front-line voice of our client, providing exceptional support to Italian-speaking customers looking for real estate solutions. We pride ourselves on our recruitment process that ensures candidates are matched with employers that fit their skills and aspirations. As a pivotal part of our client's customer service team, you will assist with inquiries, resolve issues, and ensure a seamless experience for clients navigating the real estate market. Our team is passionate about helping individuals find their dream jobs abroad, and we look forward to helping you along your career path as well!. Responsibilities. . Provide outstanding customer service and support to Italian-speaking clients in the real estate sector.. . Handle inquiries via phone, email, and chat, ensuring timely and effective responses to all customer questions.. . Assist clients in navigating real estate platforms and services, ensuring a smooth user experience.. . Resolve customer complaints and issues with professionalism and efficiency, striving for first-contact resolution.. . Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.. . Collaborate with sales and marketing teams to enhance customer engagement and support business objectives.. . Stay updated on real estate market trends and industry-specific knowledge to better assist clients.. . . Fluency in Italian and proficiency in English is mandatory; additional language skills are a plus.. . Proven experience in customer service or a similar role, preferably within the real estate or consumer services sector.. . Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.. . Ability to work effectively in a fast-paced environment while managing multiple tasks.. . Strong problem-solving skills with a customer-centric mindset.. . Familiarity with CRM software and Microsoft Office Suite is preferred.. . Flexibility to work various shifts, including evenings and weekends if needed.. . Company Location: Greece.