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Danish Speaking Tier 1 Support Agent at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is eager to find a dedicated Danish Speaking Tier 1 Support Agent to join our team. This position is tailored for individuals who thrive in customer service and wish to assist our Danish-speaking clients. As a Tier 1 Support Agent, you will be responsible for offering initial support and ensuring a seamless customer experience.. Responsibilities. . Handle incoming customer inquiries from Danish-speaking clients through phone, email, and chat in a professional and friendly manner.. . Troubleshoot basic technical issues, providing effective solutions or escalating issues as necessary.. . Communicate clear and precise information about our products, services, and policies.. . Accurately document all customer interactions and resolutions in the support management system.. . Guide customers in understanding product features and provide useful tips to enhance their usage.. . Collaborate with team members to enhance service quality and overall customer satisfaction.. . Keep abreast of company products, updates, and industry trends to effectively support customers.. . . Fluency in Danish and English, with strong verbal and written communication skills.. . Prior experience in customer service or support roles is advantageous.. . Excellent problem-solving skills and a customer-first attitude.. . Capaable of thriving in a fast-paced, dynamic environment.. . Experience with support ticketing systems and CRM tools is a plus.. . Detail-oriented with the ability to manage multiple tasks simultaneously.. . A positive approach to customer service and a genuine desire to help clients.. . Company Location: Denmark.