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Amazon Catalog Team Lead at Lago. Role: Amazon Catalog Team Lead. Hours: 9am - 6pm Pacific Standard Time. USD Salary: Negotiable based on experience. The Team Lead, Catalog Management, is responsible for guiding a team's day to day activities, ensuring efficient operations and alignment with business objectives. Following company and department policies and procedures, team leads mentor and train team members and serve as a subject matter expert (SME) or Trainual content owner for specialized department functions.. Primary Responsibilities: . Through the use of company and department practices and procedures, provides dedicated customer service to clients to ensure a smooth and compliant operation on the Amazon platform and ensures optimized product listings with accurate descriptions and images for clients. Maintains or exceeds department-established performance standards. Leads and mentors the team, fostering professional growth and alignment with company goals. Serves as an SME or Trainual content owner overseeing assigned training curriculum, driving continuous improvement and ensuring team completion targets are met. Drives strategic initiatives to improve operational performance, profitability, and client satisfaction. Collaborates cross-functionally with teams to align Catalog department efforts with broader business objectives. Provides performance insights to management, including reporting on key metrics and team outcomes. Coordinates and leads team meetings, training sessions, and other development activities. Discusses anomalies, possible causes, and solutions with the team to ensure alignment with client and company requirements. Maintains or exceeds department-established performance standards. Serves as a resource for complex problem-solving, supporting the team in addressing unique or challenging tasks. Oversees project workflows, ensuring tasks are completed on time and meet quality standards while delegating effectively. Acts as a primary point of contact for cross-departmental collaboration, aligning team efforts with broader organizational goals. Ensures team adherence to department standards and best practices for internal tools (e.g., Asana, Vonage, Trainual). Other duties as assigned. Four to seven (4-7) years of related experience in customer support or customer resolution roles or related roles within an eCommerce - Amazon setting. One to two (1-2) years experience in a senior role. Thorough knowledge of department and departmental processes. Strong leadership and mentoring skills, with experience in guiding team members to success. Demonstrates excellent understanding of department practices, procedures, and specialized functions. Applies good judgment in selecting methods and techniques for obtaining solutions to assigned clients and projects. Strong project management skills with a track record of leading successful initiatives. Excellent organizational skills and the ability to manage multiple priorities effectively. Strong leadership, analytical, and collaboration skills to support both team development and cross-functional success. Company Location: Philippines.