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Italian Speaking Customer Service for Biotechnology industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opening for Italian Speaking Customer Service Representatives in the biotechnology industry. This position offers an incredible opportunity to work in a rapidly evolving field, assisting customers with their inquiries regarding innovative biotechnology products and services. As a representative, your ability to communicate effectively in Italian will be essential to delivering outstanding support to clients and stakeholders.. Key Responsibilities. . Manage incoming inquiries related to biotechnology products and services via phone, email, and live chat in Italian.. . Provide clients with detailed information on product features, usage guidelines, and compliance standards.. . Assist with troubleshooting issues, collaborating with technical teams to resolve customer concerns efficiently.. . Document all customer interactions accurately to maintain comprehensive records.. . Work with sales and development teams to share customer feedback and improve service delivery.. . Stay updated on industry trends and developments to provide informed support to customers.. . . Fluency in Italian (both spoken and written) is required; knowledge of English is advantageous.. . Previous experience in customer service, ideally in the biotechnology sector or related fields.. . Strong communication skills with the ability to convey complex information clearly.. . Excellent problem-solving capabilities and a focus on customer satisfaction.. . Proficiency in using customer service software and CRM systems.. . Attention to detail and strong organizational skills.. . Willingness to work flexible hours, including weekends and holidays if necessary.. . Company Location: Greece.