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Client Therapy Coordinator - EST hours (Remote) at ISTA Personnel Solutions. I. STA Personnel Solutions. . South Africa - . we are a global BPO company, recruiting on behalf of our USA client – who is a provider of in-home Physical Therapy (PT), Occupational Therapy (OT), and Nurse Practitioner (NP) services.. We are seeking a dedicated and empathetic . Client Therapy Coordinator. who will play a vital role in facilitating a smooth, personalized experience to their clients. In this role, you will be responsible for thoughtfully matching clients with the most suited therapist based on their clinical needs and individual preferences. . This position is well-suited for individuals with a background in healthcare or homecare, coupled with strong coordination and customer service skills.. PLEASE NOTE: . . . Working Hours:. . This role requires you to work USA hours Mon - Fri from 9am to 6pm . EST. (15h00pm to 24h00am South African time. These working hours are subject to change depending on daylight savings and/or the operational requirements of the company.). . . . Work Environment:.  . This is a remote working role. . . . Internet Requirements:. A . fixed fibre line. with a minimum speed of . 25 Mbps (upload & download). and the ability to support a . wired Ethernet connection. is mandatory. . Applicants without a fixed fibre line cannot be considered.. . . . Power Backup:. A . reliable power backup solution. is required to manage . load shedding and power outages. . . Applicants without a power backup cannot be considered.. . . Key Responsibilities:. . Engage with clients and therapists via phone and email to support therapist-client pairing . . Understand client needs and preferences to make appropriate therapist matches . . Update and maintain accurate records in scheduling and tracking systems . . Provide responsive, empathetic customer service to clients and therapists . . Communicate effectively with U.S.-based supervisors and remote team members. . . Previous experience in healthcare or homecare administration / support is preferred. . Excellent verbal communication and telephone etiquette.. . Strong organisational and multitasking abilities.. . High level of tech-savviness; comfortable working with multiple digital tools.. . Ability to work independently and take initiative in solving problems.. . If you are not contacted within 14 working days, please consider your application unsuccessful. . Company Location: South Africa.