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Russian Speaking Customer Support Specialist role in Bulgaria - Relocation Pack at Mercier Consultancy. Mercier Consultancy is seeking a Russian Speaking Customer Support Specialist to join our dedicated team in Bulgaria, with an enticing relocation package offered! This position is perfect for individuals who possess strong communication skills and a passion for helping customers navigate our products and services.. In this role, you will provide support to our Russian-speaking clientele, ensuring they have a seamless experience with our offerings. You will be at the forefront of our customer engagement strategy, helping users resolve issues and maximizing their satisfaction.. Responsibilities. . Assist Russian-speaking customers via phone, email, and chat with inquiries and requests. . Troubleshoot and solve technical issues while effectively communicating solutions. . Guide customers through product features and usage. . Record and document customer interactions in our support system. . Collaborate with technical teams to escalate and resolve complex issues. . Engage customers to improve their experience and promote satisfaction. . Maintain a professional and friendly approach in all customer communications. . . Fluency in Russian and English, both written and spoken. . Strong customer service skills with an emphasis on effective communication. . Prior experience in customer support or relevant roles is highly desirable. . Interest in technology and customer-oriented solutions. . Ability to handle inquiries and resolve issues efficiently. . Team player with the ability to work independently . . Experience with customer support software is a plus. . Company Location: Russia.