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Customer Support Agent (English & Portuguese-speaking) at Neo Group. Join the excitement with Neo Group, recruiting on behalf of our valued partner! This is your chance to shake things up in the iGaming scene. Our partner isn’t just expanding; they’re revolutionizing the entire game, mastering profitability with every new venture. But what truly drives this transformation? It's talented individuals like you. Be part of this journey as we work together to redefine gaming on a global scale.. We are seeking a motivated and customer-oriented individual to join our team as a Customer Support Agent. As a Customer Support Agent, you will be responsible for providing exceptional service and support to our customers.. Responsibilities:. Engaging with customers:. Respond swiftly and accurately to inquiries via chat and email, turning questions into solutions.. Resolving challenges:. Handle complaints with finesse, turning problems into positive outcomes.. Ensuring satisfaction:. Communicate professionally and courteously to keep our customers happy and satisfied.. Keeping track:. Maintain precise records of every customer interaction and transaction for seamless service.. Driving improvements:. Spot opportunities for process enhancements and share your insights with management to keep us moving forward.. 🧩 Previous experience in customer support or a similar role.. ✍️ Excellent communication skills, both written and verbal in . English & Portuguese . 🧘‍♂️ Patient, empathetic, and customer-focused mindset.. 🤝 Strong problem-solving and conflict resolution skills.. ⏱️Ability to multitask and work efficiently in a fast-paced environment.. Company Location: Brazil.