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German Speaking Customer Service for Investment Platform - Work Remote In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for our Investment Platform, open to candidates residing in Greece. This role is well-suited for individuals enthusiastic about finance and technology, eager to support customers navigating our investment services. You will play a critical role in ensuring a positive and informative experience for our clients in German.. Key Responsibilities. . Handle customer inquiries related to the investment platform, including account setup, investment options, and technical support via phone, email, and chat in German.. . Provide clear guidance on investment products, market trends, and platform functionality.. . Assist customers with troubleshooting issues related to their accounts and transactions.. . Document all customer interactions accurately in our CRM system for tracking and improvement purposes.. . Collaborate with the finance and technical teams to resolve complex customer queries effectively.. . Stay updated on investment products and market information to provide informed support to customers.. . . Fluency in German (both written and spoken) is essential; proficiency in English is beneficial.. . Previous experience in customer service, preferably in finance or investment platforms.. . Strong communication skills with a focus on clarity and customer satisfaction.. . Ability to solve problems efficiently and effectively, with a proactive customer service mentality.. . Comfortable working in a remote environment and self-managing tasks in a timely manner.. . Familiarity with CRM software and online communication tools.. . Willingness to work flexible hours, as investment platforms often operate beyond regular business hours.. . Company Location: Greece.