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Customer Service at VirtueStaff. VirtueStaff is seeking a passionate and dedicated Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing outstanding customer support and facilitating a positive experience for our clients. If you enjoy helping others and have excellent communication skills, we invite you to apply!. Responsibilities. . Address customer inquiries and resolve issues promptly through various channels, including phone, email, and chat.. . Provide product and service information, guiding customers through their choices and assisting with order processes.. . Maintain accurate records of customer interactions and follow up on unresolved issues.. . Collaborate with team members to improve service delivery and share insights on customer feedback.. . Assist with customer retention initiatives and identify opportunities to enhance user experience.. . Stay informed about product updates and changes to communicate effectively with customers.. . . Previous experience in customer service or a related role is preferred.. . Excellent verbal and written communication skills.. . Strong problem-solving skills and a customer-focused attitude.. . Ability to perform well in a fast-paced environment and manage multiple tasks simultaneously.. . Proficient with CRM software and basic computer applications.. . Detail-oriented with strong organizational skills.. . Able to work independently as well as part of a team.. . Flexibility to work various shifts, including evenings and weekends if necessary.. . Company Location: India.