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Italian Speaking Frontline Support Representative at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is excited to offer a position for an Italian Speaking Frontline Support Representative. This role is ideal for individuals who are enthusiastic about providing excellent customer service and support to Italian-speaking clients. Join our team and be the first point of contact for customers while working in a vibrant and multicultural environment.. Responsibilities. . Deliver exceptional frontline support to Italian-speaking clients through various communication channels, including phone, email, and live chat.. . Assist customers with inquiries regarding products, services, and account issues.. . Troubleshoot and resolve customer complaints efficiently to boost customer satisfaction.. . Accurately document all customer interactions in the CRM system for effective follow-up and reporting.. . Work closely with team members to maintain high service standards and enhance customer experiences.. . Identify opportunities for service improvements and contribute to best practices development.. . Stay informed about company products and services to provide accurate information to clients.. . . Fluency in Italian and English, both written and spoken.. . Previous experience in customer service or a support role is a plus.. . Excellent communication and interpersonal skills.. . Strong problem-solving abilities with a focus on customer-centric service.. . Able to thrive in a fast-paced environment and manage multiple tasks.. . Familiarity with CRM software and basic computer skills.. . Positive attitude and a commitment to providing outstanding service.. . Company Location: Italy.