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Customer Success Manager (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of Kustomer. We are currently looking for a Customer Success Manager in the United States.. As a Customer Success Manager, you will play a vital role in nurturing and growing long-term client relationships. You’ll guide customers throughout their lifecycle—from onboarding through renewals—ensuring they achieve measurable results and true value from the platform. This role involves managing high-impact customer engagements, driving product adoption, supporting account growth, and aligning customer goals with internal initiatives. You’ll collaborate with cross-functional teams and be an internal advocate for your customers, making a tangible difference in their success journey.. . Accountabilities:. . Manage the full post-sale customer lifecycle including onboarding oversight, business reviews, and renewal negotiations.. . Drive product adoption by educating users, monitoring usage, and identifying improvement opportunities.. . Understand customer KPIs and business outcomes to align product usage with strategic goals.. . Collect, synthesize, and communicate product feedback to internal stakeholders to drive innovation.. . Act as the internal advocate for customers, handling escalations and coordinating cross-team efforts.. . Collaborate with Technical Account Managers to support implementation of new features.. . Build a strong base of referenceable customers through high-touch engagement.. . . Bachelor's degree or equivalent practical experience.. . 5+ years in Customer Success or Account Management within a technical SaaS environment.. . Proven ability to manage a book of business, including negotiating renewals and identifying expansion opportunities.. . Familiarity with two or more of the following domains: SaaS, CRM, CX platforms, Support Software, or APIs.. . Strong interpersonal and communication skills; ability to build trust and inspire action.. . Highly organized and efficient; project management experience is a plus.. . Analytical mindset; able to interpret data to drive recommendations and business impact.. . Empathetic approach to customer interactions and internal collaboration.. . Preferred but not required: familiarity with coding, SQL, analytics tools, or HIPAA compliance.. . Company Location: United States.