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Italian Speaking Customer Service for Food Delivery Platform - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives for a renowned Food Delivery Platform, with the chance to work in the vibrant environment of Greece. This role is ideal for individuals who have a passion for food and excellent customer service skills. As a representative, you will assist customers in Italian, helping them navigate the platform and addressing their inquiries effectively.. Key Responsibilities. . Manage customer inquiries related to food delivery orders, account management, and payment issues via phone, email, and chat in Italian.. . Provide clear and detailed information about menu selections, pricing, and promotions.. . Assist customers with troubleshooting delivery issues and ensuring timely resolutions.. . Address customer complaints and queries promptly, ensuring high levels of customer satisfaction.. . Document all customer interactions accurately in the CRM system for efficient tracking and follow-up.. . Collaborate with internal teams to improve service delivery and enhance customer experience.. . Stay informed about food trends and promotions to provide relevant assistance and recommendations.. . . Fluency in Italian (both written and spoken) is essential; English proficiency is a plus.. . Previous experience in customer service, preferably in the food delivery or hospitality industry.. . Strong communication skills with a customer-oriented and friendly approach.. . Problem-solving abilities to effectively address customer inquiries and complaints.. . Excellent organizational skills to manage multiple tasks in a fast-paced environment.. . Familiarity with food delivery platforms and customer service software is desirable.. . Willingness to work flexible hours, including weekends and holidays as necessary.. . Relocation to Greece is required for this position.. . Company Location: Italy.