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Client Intake Agent (ABA Therapy) - EST Hours (Remote) at ISTA Personnel Solutions. I. STA Personnel Solutions. . South Africa . is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to US based companies. We are not a recruitment agency, we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency and a personal touch. . We Are Hiring! . We are seeking a . Client Intake Specialist Agent . for our US based client, an ABA Therapy company that provides evidence-based behavioural support services. The intake team plays a critical role in welcoming new clients and ensuring a seamless onboarding experience. This position is best suited for a compassionate and confident individual with excellent English, strong communication skills and a talent for engaging with people. . NB – Working Hours: . Monday to Friday . . 1:00 PM to 10:00 PM EST . (7:00 PM to 4:00 AM SAST) . . . 1:00 PM to 4:00 PM EST (training hours) – Lunch break and development tasks . . 4:00 PM to 10:00 PM EST (core role hours) – Sole responsibility for intake . . All working hours comply with the Basic Conditions of Employment Act (BCEA) . . PLEASE NOTE: . . Work Environment: . This is a remote role for South African Citizens only . . Internet Requirements: . A fixed fibre line with a minimum speed of 25 Mbps (upload & download), with wired Ethernet connectivity is mandatory. Applicants without this setup cannot be considered . . Power Backup:. A reliable backup solution for load shedding and outages is required. Applicants without a power backup cannot be considered . Duties & Responsibilities . . Answer and convert incoming inquiries to clients. . Conduct follow-ups on leads not yet contacted or needing re-engagement . . Update CRM systems accurately to log communications and lead status . . Use existing scripts and workflows, with the ability to adapt as needed . . Participate in training and support tasks during early hours of the shift (1:00 PM – 4:00 PM EST) . . Assist with additional administrative or operational tasks (TBD) . . . Previous experience in customer service, sales, or intake roles . . Experience in healthcare or ABA therapy is beneficial but not required . . Friendly, patient, and professional phone manner . . Fluent in English with a clear, neutral accent . . Able to work off-script and engage in real conversations . . Comfortable using MS Office and basic computer systems . . Responsible, self-managed, and detail-oriented . . Comfortable working remotely with minimal supervision . . If you are not contacted within 14 working days, please consider your application unsuccessful. . Company Location: South Africa.