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Customer Support Representative at Neybox Digital Ltd.. 🚀What's the position?. We're looking for a dedicated Support Representative to join our growing team. This is full-time, remote position to help us provide great support for our two mobile apps.. 💫What will I be working on?. We have two apps Pillow (. https://pillow.app). and Today (https://neybox.com/today). These are two well-established, health and fitness mobile apps with millions of users worldwide. Our customers will reach out to us for help via email, our dedicated customer support service or social media. As a Support Representative for our team, you will be the front-line contact for our users, helping them navigate our applications, troubleshoot issues, and make the most of their features.. 🤹‍What will be my role and responsibilities?. . Respond to customer support requests. . Maintain and update the content of our knowledge base.. . Coordination with the rest of the team to escalate issues to the right people or teams where necessary.. . Reply to reviews on App Store Connect.. . Help customers reaching out on Social Media.. . 🌍 Can I work remotely?. Of course! Our team is 100% remote. To ensure maximum availability of our support team, your working days and hours may include weekends or holidays.. 🙌 What is it like working at Neybox?. Our team is smal and collaborate closely on a daily basis. Not everyone joins that the same time but we ensure a good overlap of our working hours. Our communication is mainly asynchronous using Slack and other communication tools and we keep meetings at a minimum. We work closely together and we encourage open communication and transparency.. 💼 What are the requirements?. . At least one year of experience in similar customer support positions. . Excellent written and verbal communication skills. . Familiarity with customer support software. . Proficient use of the English language.. . Good copywriting skills.. . Proficient in usage of MacOS and iOS. . References from previous employers in written or spoken form may be required.. . ⚡️ Bonus skills. An academic background or experience in software development is a plus.. Company Location: Cyprus.