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Inbound Customer Service (Hospice Care) - Weekends (Remote) at ISTA Personnel Solutions. I. STA Personnel Solutions. . South Africa - . we are a global BPO company, partnering with a USA-based client in the Hospice Healthcare sector, who is seeking a . Inbound Customer Service Representative . to work weekends (. PST hours (Pacific Time)).. We are looking for empathetic individuals with excellent English communication skills, a warm and engaging phone presence, and the patience to provide compassionate support to patients and families.. *** Working Hours:. Fri 9am – 6pm; Sat/Sun & Mon 6am – 6pm ***. PLEASE NOTE: . Work Environment:.  . This is a fully remote working role.. You will be required to . work.  on both South African and US . public holidays.  (compensation for SA public holidays in accordance with the BCEA).. Internet Requirements:.  A . fixed fibre line.  with a minimum speed of . 25 Mbps (upload & download).  and the ability to support a . wired Ethernet connection.  is mandatory. . Applicants without a fixed fibre line cannot be considered.. Power Backup:.  A . reliable power backup solution.  is required to manage . load shedding and power outages. . . Applicants without a power backup cannot be considered.. Job Responsibilities:. Manage all aspects of the patient intake process, including establishing and maintaining positive relationships with customers and referral sources. . Respond to customer requests and concerns promptly and professionally. . Handle insurance verification and authorization processes. . Schedule appropriate staff to meet with patients and families to discuss hospice services in a timely manner. . Coordinate hospital discharges and general admission processes. . Perform data entry tasks, keeping all admission tracking logs up-to-date. ​ . . Sophisticated with exceptional English communication skills. . Ability to display empathy and patience when addressing customer concerns.. . Minimum of one year experience in a customer service role, dealing with customers over the telephone or in person.. . Computer literate (Word, Outlook). . If you are not contacted within 14 working days, please consider your application unsuccessful. . Company Location: South Africa.