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Client Success Manager at Pavago. **Position:** Client Success Manager - Cold Email & Lead Generation. **Type:** Full-Time Remote | Working Hours: Flexible with U.S. client meetings. **Location:** Colombia, Mexico, Brazil. **About This Opportunity:**. Join a growing company as their Client Success Manager and own the complete client relationship for cold email and lead generation campaigns. Drive measurable results for 20-30 active clients while ensuring exceptional satisfaction, retention, and campaign performance in a fast-paced environment.. **What You'll Do:**. • Serve as primary point of contact for 20-30 active cold email and lead generation clients. • Lead regular client check-ins, manage expectations, and handle ongoing campaign requests. • Diagnose and resolve underperforming cold email campaigns to improve results. • Troubleshoot deliverability issues, list quality problems, and optimize low-converting copy. • Quality-check campaigns before launch to ensure readiness and performance standards. • Proactively identify risks early and prevent client churn through excellent relationship management. • Build and refine delivery documentation, playbooks, and processes as the business scales. • Track client health metrics, SLAs, and delivery standards for continuous improvement. • Collaborate with development team on technical issues and outreach team on execution. • Report on client health, campaign performance, and delivery metrics to leadership. **What You Bring:**. • Experience in client delivery, account management, or operations within growing companies. • Background in cold email agencies, lead generation, or similar high-velocity environments. • Hands-on expertise in cold email strategy, copywriting, deliverability, and inbox placement. • Ability to personally write copy and troubleshoot campaigns when technical issues arise. • Strong problem-solving skills and comfort working with evolving systems and processes. • Technical understanding of APIs, automations, and data flows without heavy engineering support. • Daily practical use of AI tools for operational work and campaign optimization. • Excellent communication skills with ability to manage executive-level client relationships. • Experience operating in startup environments with high ownership and fluid responsibilities. • Strong focus on execution, measurable impact, and results-driven outcomes. **Key Success Metrics:**. • Client retention rates and churn reduction across portfolio. • Campaign performance improvements and deliverability optimization results. • Client satisfaction scores and relationship health maintenance. • Delivery consistency and SLA adherence across all client accounts. • Overall impact on client results and business growth. **Why You'll Love This Role:**. • Own complete client relationships with direct impact on business success. • Work with cutting-edge cold email and lead generation technologies. • High autonomy and ownership in fast-growing startup environment. • Direct collaboration with founders and leadership team. • Remote flexibility with established client success processes. **Ready to drive client success?** Apply now with your account management experience examples.. #ClientSuccess #ColdEmail #LeadGeneration #RemoteWork #Colombia. Company Location: Brazil.