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Portuguese Speaking Customer Service For German Fintech Banking Company at Patrique Mercier Recruitment By Petra. Patrique Mercier Recruitment PT is pleased to present an outstanding opportunity for a Portuguese Speaking Customer Service Representative for a prominent German Fintech Banking Company. In this role, you will help bridge communication between the company and Portuguese-speaking customers as they navigate their banking and financial needs. You will provide high-quality support, addressing inquiries, resolving issues, and offering guidance on financial products and services in a professional and friendly manner. If you are passionate about finance and dedicated to delivering exceptional customer experiences, we invite you to be part of our innovative team.. Key Responsibilities. . Provide exceptional customer service in Portuguese, assisting customers with inquiries related to banking services and financial products.. . Resolve customer concerns effectively, ensuring a high level of satisfaction while adhering to company policies.. . Maintain accurate records of customer interactions, documenting all inquiries and resolutions in the CRM system.. . Collaborate with internal teams to escalate and address complex issues, ensuring timely resolution and follow-up.. . Stay informed about banking regulations, financial products, and services to provide accurate information to customers.. . Engage proactively with customers, educating them about new offerings and promotions that may benefit their financial needs.. . Participate in ongoing training programs to enhance your knowledge of financial services and improve your customer service skills.. . . Fluency in Portuguese and strong English communication skills, both written and spoken, are essential.. . Experience in customer service, especially in the banking, finance, or fintech industry, is highly preferred.. . Strong problem-solving skills with a focus on delivering effective solutions and high-quality service.. . Excellent verbal and written communication skills that facilitate effective interactions with customers.. . Ability to work independently and manage time effectively in a remote environment.. . Attention to detail and strong organizational skills for maintaining accurate customer records.. . A genuine interest in fintech and banking will be a valuable asset to succeed in this role.. . Company Location: Greece.