We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Portuguese Speaking Customer Service for Social Media industry at Mercier Consultancy MD. Mercier Consultancy MD is delighted to announce an opening for Portuguese Speaking Customer Service Representatives in the fast-paced and exciting social media industry. In this role, you will be at the forefront of customer interaction, helping users navigate social media platforms while providing excellent support in Portuguese. Your passion for communication and social engagement will be key in enhancing the user experience.. Key Responsibilities. . Respond to customer inquiries and support requests related to social media platforms via phone, email, and chat in Portuguese.. . Troubleshoot user issues with account management, including profile setup, security settings, and content queries.. . Provide insights and guidance to users on best practices for using social media services effectively.. . Document all customer interactions and resolutions accurately in the CRM system.. . Collaborate with technical teams to escalate and resolve complex issues as needed.. . Stay updated on platform updates, trends, and user policies to provide relevant information.. . . Fluency in Portuguese (both written and spoken) is required; proficiency in English is an advantage.. . Prior experience in customer service, preferably in the technology or social media sector.. . Strong communication and interpersonal skills with a customer-first mindset.. . Ability to handle sensitive inquiries and maintain user confidentiality.. . Proficient in using customer support software and social media platforms.. . A problem-solver with the ability to think critically and adapt to changing situations.. . Flexibility to work varied hours, including evenings and weekends, as needed.. . Company Location: Greece.